Implementation Support

Implementation Support
Product Code: STRA-IMPL-SUPP-01

The SIL Implementation Support service provides risk mitigation for mission-critical projects, both IT and organizational. Through a process of quality measurements, SIL will monitor key data points, model trends, and evaluate impact for your new implementation. If trends indicate that key thresholds will be exceeded, SIL will provide both alerts of the variance and possible corrective actions. As plans change, SIL will provide answers for "what-if" scenarios by modeling outcomes and providing recommendations. This service minimizes risk to strategic system implementations by providing timely feedback on performance issues and critical feasibility challenges.

SIL's vast experience in predictive performance modeling and implementations allow for rapid analysis of system's behavior. This service has helped many SIL clients identify potential problem areas, saving time and money by avoiding disastrous errors.

SIL's Implementation Support service provides management and project teams with the precise information they need to keep the project on track. A few of the benefits of this service are that it:

  • Keeps the project team well informed of system performance and trends
  • Provides timely alerts to variances in expected performance trends
  • Provides "what-if" scenario modeling
  • Highlights hidden problems before they escalate into major outages
  • Recommends options for corrective action

SIL's Implementation Support service is independent of industry, organization type, platform and application. It has been used with a wide range of IT platforms (both open-system and proprietary), including both in-house-developed and COTS application suites (i.e., SAP, J.D. Edwards, Baan, Oracle E-Business Suite, SAS, and PeopleSoft, etc.)

SIL's implementation support service can mean the difference between the success and failure of your next platform or application roll-out.

Engagement Model
Data CollectionFTP and email
Update FrequencyMultiple
Project Form
ExecutionMultiple execution
Output Form
Size Range350-2145 pages
MediaElectronic, limited hardcopy
Level of DetailCompany and situation specific
Timing and Schedule
Client Time Contribution<30 total hours for data collection
Project LengthSupport period
Delivery MechanismRemote meeting with screen display, periodic site visits
Contract FormFixed bid
Payment ScheduleDeposit and periodic