Business intelligence (BI) systems and analytics are subjects of many model requests these days. What is surprising to us is that many BI systems are really not used effectively. SIL just completed a review of over 200K BI systems. More than 81.5% of those systems show less than 3% of the planned usage. The lack of use certainly makes the classification of “shelfware” appropriate, but it is truly alarming what missed design steps and inflexible design or architecture can do to millions of dollars of deployment and operational cost.